Privacy Policy

loki99 ("loki99," "we," "us," or "our") is the data controller responsible for the personal information collected through the loki99 website at loki99.one and all associated services (the "Platform"). As a data controller, loki99 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing complies with the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

This Privacy Policy applies to all users of the loki99 Platform, including registered players, visitors, and any individual whose personal data is processed by loki99 in connection with the provision of our services. By using the loki99 Platform, you acknowledge that you have read and understood this Privacy Policy.

loki99 collects personal data that is necessary for the provision of our gaming services, compliance with legal obligations, and the protection of our legitimate business interests. The categories of personal data we collect include:

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used to verify the 21+ age requirement under Philippine gaming law).
• Gender (optional, collected for demographic purposes).
• Government-issued ID number (e.g., PhilSys ID, passport, driver's license, SSS/GSIS number) collected during KYC verification.
• Photograph or selfie submitted for identity verification purposes.

• Email address used for account registration and communications.
• Philippine mobile number (used for account verification, OTP, and customer support).
• Residential address, including barangay, city or municipality, province, and postal code.

• GCash or PayMaya mobile wallet number.
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks) where provided for withdrawal purposes.
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method references.
• Source of funds documentation where required for AML compliance.

• IP address and approximate geolocation data.
• Device type, operating system, and browser information.
• Session logs, login timestamps, and activity logs on the Platform.
• Game history, wagering records, and betting patterns.
• Cookie identifiers and similar tracking technology data (see Section 7).

• Records of your communications with loki99 customer support, including live chat transcripts and email correspondence.
• Feedback, survey responses, and complaints submitted to loki99.

loki99 collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically through cookies, web beacons, server logs, and similar technologies when you access and use the loki99 Platform.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment data from GCash, PayMaya, and banking partners; and publicly available information used for AML screening.
• Regulatory sources: Information received from PAGCOR, the AMLC, the NPC, or other competent Philippine authorities in connection with regulatory compliance obligations.

loki99 uses your personal data for the following purposes:

To create and manage your loki99 account; to process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other payment methods; to provide access to casino games, sports betting, and other Platform features; and to deliver customer support services.

To verify your identity and age (21+ requirement) in compliance with PAGCOR regulations; to conduct AML screening and report suspicious transactions to the AMLC as required by RA 9160 (AMLA) as amended; to comply with NPC data privacy requirements; and to respond to lawful requests from Philippine regulatory authorities.

To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct; to protect the security and integrity of the loki99 Platform; and to enforce our Terms and Conditions.

To send you transactional communications relating to your account, deposits, withdrawals, and promotions; to send you marketing communications about loki99 offers and new games where you have provided consent or where permitted by applicable law; and to conduct player satisfaction surveys. You may opt out of marketing communications at any time by contacting loki99 customer support.

To monitor your gaming activity for signs of problem gambling; to enforce self-exclusion requests and deposit limits; and to provide responsible gaming interventions where appropriate in accordance with PAGCOR responsible gaming guidelines.

To analyze usage patterns and improve the loki99 Platform's features, performance, and user experience; to conduct internal research and analytics; and to develop new products and services for Filipino players.

loki99 processes your personal data on the following legal bases as recognized under the Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with PAGCOR regulations, AMLA obligations, NPC requirements, and other applicable Philippine laws.
• Legitimate interests: Processing for fraud prevention, security, and Platform improvement where our legitimate interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

loki99 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers for the processing of deposits and withdrawals.
• KYC & identity verification providers: Third-party identity verification services used to verify your identity and age in compliance with PAGCOR KYC requirements.
• Fraud prevention partners: Anti-fraud and AML screening service providers used to detect and prevent prohibited conduct on the Platform.
• Game software providers: Third-party game developers and live dealer studios whose games are available on the loki99 Platform, to the extent necessary for game operation and fairness auditing.
• Regulatory authorities: PAGCOR, the AMLC, the NPC, and other competent Philippine authorities where disclosure is required by law or regulatory obligation.
• Professional advisers: Legal, accounting, and auditing firms engaged by loki99 in connection with our business operations, subject to confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or sale of loki99's business assets, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

All third parties with whom loki99 shares personal data are required to process such data in accordance with applicable Philippine data privacy law and loki99's data processing requirements.

loki99 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the loki99 website. We use the following categories of cookies:

• Strictly necessary cookies: Essential for the operation of the Platform, including session management, authentication, and security. These cookies cannot be disabled.
• Functional cookies: Used to remember your preferences, such as language settings and display options, to enhance your experience on loki99.
• Analytics cookies: Used to collect aggregated information about how players use the loki99 Platform, enabling us to improve performance and user experience. These cookies are only set with your consent.
• Marketing cookies: Used to deliver relevant promotional content about loki99 offers. These cookies are only set with your explicit consent.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the loki99 Platform. For more information about the specific cookies used by loki99, please contact our support team.

loki99 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations. Specific retention periods include:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years in compliance with AMLA record-keeping obligations.
• KYC documents: Retained for a minimum of five (5) years following the end of the business relationship, as required by PAGCOR and AMLA regulations.
• Customer support records: Retained for three (3) years following the resolution of the relevant inquiry or complaint.
• Marketing consent records: Retained until consent is withdrawn and for a reasonable period thereafter to demonstrate compliance.

Upon expiry of the applicable retention period, loki99 will securely delete or anonymize your personal data in accordance with NPC guidelines.

loki99 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the loki99 Platform.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Access controls limiting personal data access to authorized loki99 personnel on a need-to-know basis.
• Regular security assessments and penetration testing of the loki99 Platform.
• Two-factor authentication (2FA) available for all player accounts.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.

While loki99 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your loki99 account credentials and for notifying us immediately of any suspected unauthorized access to your account.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by loki99:

• Right to be informed: The right to be informed of how your personal data is collected, used, and processed by loki99.
• Right of access: The right to request a copy of the personal data loki99 holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to loki99's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe loki99 has violated your data privacy rights.

To exercise any of these rights, please contact loki99's Data Protection Officer at [email protected]. loki99 will respond to your request within thirty (30) days in accordance with NPC guidelines. We may require you to verify your identity before processing your request.

The loki99 Platform is strictly intended for individuals who are at least twenty-one (21) years of age. loki99 does not knowingly collect personal data from individuals under 21 years of age. If loki99 becomes aware that personal data has been collected from an individual under 21, we will immediately close the associated account, delete the personal data, and forfeit any associated funds in accordance with our Terms and Conditions and PAGCOR regulations.

If you are a parent or guardian and believe that your child under 21 has registered on the loki99 Platform, please contact us immediately at [email protected] so that we can take appropriate action.

loki99 may transfer your personal data to service providers located outside the Philippines, including KYC verification providers, fraud prevention partners, and game software providers. Where such transfers occur, loki99 ensures that appropriate safeguards are in place to protect your personal data in accordance with the Data Privacy Act of 2012 and NPC regulations on cross-border data transfers.

Such safeguards may include contractual data processing agreements incorporating NPC-approved standard contractual clauses, or transfers to jurisdictions that the NPC has determined provide an adequate level of data protection. By using the loki99 Platform, you acknowledge and consent to such cross-border transfers where necessary for the provision of our services.

loki99 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, loki 99 will notify registered players via email or through a prominent notice on the Platform. The date of the most recent revision is indicated at the top of this page.

Your continued use of the loki99 Platform following the posting of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised Privacy Policy, you must cease using the Platform and may request account closure by contacting loki99 customer support.

If you have any questions, concerns, or requests regarding this Privacy Policy or loki99's processing of your personal data, please contact our Data Protection Officer:

If you are not satisfied with loki99's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines through their official channels.